Refund policy

Aqui está a tradução para inglês, com a marca atualizada para Marrone e os dados da D&Y BUSINESS LLC:

Refund Policy – Marrone

Our greatest commitment is to your complete satisfaction. If you purchased a product from Marrone but, upon receiving it, found a manufacturing defect, we guarantee your right to an exchange or return in accordance with the terms below:

  1. Dissatisfaction with the product: Within 7 (seven) calendar days from the date of delivery.
  2. Defective product: Within 30 (thirty) calendar days from the date of delivery. (For defects such as: damaged glass or display, visible scratches, or missing parts, the customer is entitled to claim the warranty only if they contact us within a maximum of 24 hours after delivery, always including images of the package received. If the customer contacts us after 24 hours, the issue will be considered to have been caused by misuse.)

Please remember that the first step for any exchange or return is to contact our Customer Service team.

Our team will instruct you on how to proceed with the return of the product.

Returns due to dissatisfaction:

The product must show no signs of use. In the case of watches, no strap links may have been removed for adjustment. The product must be returned in the same condition in which it was received, with the original packaging (shipping packaging, with label); otherwise, the refund or exchange will not be processed.

Once we receive the package, we will conduct an inspection to confirm that everything complies with the return conditions. After confirmation, our Customer Service team will contact you, and you may choose between:

  1. Exchanging the item for any other product available in our stock.
  2. Receiving a refund of the amount paid for the products (we do not refund shipping costs if the product delivered is the correct model and is in perfect condition).

Warranty:

All Marrone products come with a 30-day warranty, counted from the date of delivery.

To claim the warranty, the customer must send us a video of up to 1 minute showing the issue. The video must also show the product's packaging (shipping packaging, with label) — showing the packaging in the video is mandatory.

The customer may also provide proof of the defect by sending photos that clearly show the issue, with the product's packaging visible in the photo.

NOTE: Marrone does not provide any type of technical assistance and does not have authorized service centers. For further questions, please contact our team and we will provide all the support you need.

IMPORTANT:

Our warranty does not cover cosmetic damage occurring after the purchase of the product from our company, such as broken or cracked screens, or other similar issues.

The warranty also does not cover:

  • Liquid damage — for example, dropping the product in water or leaving it submerged; although some products are water-resistant, there are limits that must be respected, which vary from product to product;
  • Damage caused by repair attempts or modifications made by you or third parties;
  • Improper use of accessories;
  • Failures or damage resulting from normal wear and tear — for example, screen scratches from use, or oxidation due to excess uric acid from the user;
  • Reasonable reduction in battery life;
  • Tests performed to check the product's durability, such as testing the resistance of the watch glass or water resistance tests, among others.

Marrone Team
D&Y BUSINESS LLC
425 W Colonial Dr Ste 101-744
Orlando, FL 32804
United States
contact@marroneofficial.com