Shipping policy

Shipping Policy – Marrone

The products displayed in our store are shipped by our international suppliers directly to the address provided at checkout when the order is completed.

Our "Free Shipping" option, with a fixed cost of $0.00, takes 20 to 45 business days (after the product is dispatched), depending on the destination.

Products are dispatched within 3 to 6 business days after payment confirmation in our system.

We provide a tracking number so the customer can follow the delivery progress of their order.

Please note: In certain cases, the delivery time may be extended by a few additional business days due to delays, strikes, holidays, high-demand periods for postal services, or other situations beyond our control.

Customs Duties and Taxes

The vast majority of orders — approximately 99% — are delivered by the postal service to the address provided by the customer at no additional cost. However, in rare cases, an order may be subject to customs duties or import taxes. In these cases, the postal service or customs authority will notify the customer at the address provided at the time of purchase, requesting that the package be collected at the designated location upon payment of the applicable tax.

In this specific situation, we advise the following:

1.2 – Go to the postal facility indicated in the notification and collect your package. We are not responsible for reimbursing any customs fees, duties, or taxes.

1.3 – Postal Clearance: All purchases made in our store are international shipments dispatched from our distribution center. As stated in section 1.2, any customs fees are the sole responsibility of the customer.

Payment Confirmation

After purchase, payment confirmation may take 1 to 3 business days to be completed, in accordance with the rules of the payment gateway and credit card networks.

Logistics Processing

You will receive your tracking number via the email and contact information provided at the time of purchase. The tracking number will be sent within up to 8 business days after payment confirmation.

Always inspect your products upon delivery and refuse the package if the packaging is not in adequate condition or shows signs of damage. In such cases, notify our Customer Service team immediately.

Delivery is made by the local postal service. In some cases — such as recipient absence, delivery-restricted areas, or other reasons — the carrier may leave a notice requesting that the products be collected at the facility nearest to the address provided.

If your order contains 2 or more products, they may be shipped separately, and a tracking number will be issued for each product.

As these are international shipments, tracking information may take 5 to 20 business days to update after the tracking number is provided. Products damaged during transport are the responsibility of the postal services.

The shipping address must be reviewed by the buyer before confirming the purchase. If a product is returned due to an incorrect address or insufficient information, this will be the sole responsibility of the customer. If a delivery attempt is unsuccessful, the product will remain available for pickup at the postal facility; if it is not collected, it will be returned to the sender abroad.

As this is an international shipping service, all merchandise may be subject to customs procedures or import taxes. Marrone (D&Y BUSINESS LLC) is not responsible for any costs (fees, charges, or taxes) added to your order by government authorities.

If you have any questions regarding delivery times, our team is always available through the website's support channels or by email at contact@marroneofficial.com.

By making a purchase, the customer agrees to the terms and conditions established by Marrone.

D&Y BUSINESS LLC
425 W Colonial Dr Ste 101-744
Orlando, FL 32804
United States